Royal Mail is facing the impact of the coronavirus pandemic with consumer habits turning online and social distancing measures making work slower. With Britons waiting weeks for their mail, many are afraid important post will be delivered too late.
“Every single parcel and letter is important to us. Despite our best efforts and significant investment in extra resources, some customers may experience slightly longer delivery timescales than our usual service standards.
“This is due to the exceptionally high volumes we are seeing, exacerbated by the coronavirus-related measures we have put in place in local mail centres and delivery offices to keep our people and customers safe.
“In such cases, we always work hard to get back to providing our usual level of service as quickly as we can. Thank you for your patience and understanding.”
The website also shares the areas in the UK which might have faced delivery delays due to “resourcing issues”.
Towns include Enfield, Highbury, Somerton, Margate, Wandsworth and Wellington.
Royal Mail said: “If you need to collect an item for which we’ve left a ‘Something for you’ card from the Customer Service Points at one of these offices, please check royalmail.com/services-near-you for details of our revised opening hours.”
People also took to Twitter to share their thoughts on the delays.
One person said: “I’ve had a package ‘due to be delivered today’ from Royal Mail since the 31st…I know it’s been Christmas so I don’t want to hassle the but also our postman has been out every working day since then without it?”
Another wrote: “I have had severe delays with my post. Important HMRC letters delayed for weeks.”
In other Royal Mail news, the price of first class stamps and second class stamps has risen.
The first class stamp has risen by nine pence to 85p while the second class stamp has risen by one pence to 66p.
Back in March prices for a first class stamp rose by six pence to 76p and second class stamps increased by four pence to 65p.
Royal Mail said the latest increase was “necessary to help ensure the sustainability” of the service.