A commuter who slipped on pigeon droppings at Paddington station won a £27,000 payout from transport chiefs, it emerged today.
It was one of a string of compensation awards totalling almost £1 million made over five years to passengers suffering mishaps and injuries at the UK’s main railway stations.
The biggest sum — £39,631 — was handed to a passenger who slipped and fell on liquid at Charing Cross. Another pocketed £36,392 for a slip at Paddington.
One commuter was awarded £28,000 after suffering a “possible lacerated finger” at Liverpool Street, according to the figures released to the BBC following a freedom of information request.
Victoria station had the highest number of successful claims paid out by Network Rail at 44. These included £10 to a businessman who slipped on ice “suffering personal injury and damage to their suit”.
There were 32 successful claims relating to Waterloo, 27 for Euston and 24 for Liverpool Street.
Network Rail operates 11 stations in London and another nine elsewhere in the UK.
Philip Thrower, head of claims and insurance at Network Rail, said the organisation takes their responsibilities seriously.
“With tens of millions of people using our stations every day, only a tiny fraction of a percent experience a mishap,” he added. “If we are at fault for causing damage or injury to anyone, we rightly compensate them for those accidents and put in place new ways of working to stop them from happening again.” Only Guildford and Glasgow Central stations had no compensation claims paid out in the past five years.
Settlements made by Network Rail were said to reflect the claims and would take into account not only the injury but the wider impact.
In the five years up to the end of 2018-19 financial year, a total of £951,360 was paid out in compensation.